FAQ's

Welcome to the AN Beauty FAQ page! Here you’ll find quick answers to common questions about our products, orders, shipping, and store policies.

1. Orders & Payments

Q: How do I place an order on AN Beauty?

A: Simply browse our store at anbeauty.store, add your favorite beauty products to your cart, proceed to checkout, enter your shipping information, select your payment method, and confirm your order.

Q: What payment methods do you offer?

A: We offer Cash on Delivery (COD), allowing you to pay in cash right when your package arrives at your doorstep.

Q: Can I change or cancel my order after placing it?

A: Once a Cash on Delivery order is confirmed and dispatched, it cannot be modified or canceled. Please review your order details and delivery address carefully before confirming at checkout.

2. Shipping & Delivery

Q: How much does shipping cost?

A: We offer simple flat-rate shipping across the country:

Orders over Rs. 3,000/-: FREE Delivery
Orders below Rs. 3,000/-: Flat delivery charge of Rs. 200/-

Q: How long will my order take to arrive?

A: Delivery timelines depend on your location. Most orders are processed promptly after placement. Please note that shipping times are estimates and may occasionally be delayed due to courier schedules, public holidays, or unforeseen weather events.

Q: What should I ensure when providing my shipping details?

A: Please double-check that your full name, complete physical address, and active phone number are accurate. AN Beauty is not responsible for failed or delayed deliveries resulting from incorrect or missing information.

3. Returns, Refunds & Order Issues

Q: What is your return and refund policy?

A: Due to the personal care and hygienic nature of beauty products, all sales are final. We do not offer cash refunds, store credits, or exchanges for change-of-mind purchases or accidental orders.

Q: What should I do if my order arrives damaged, defective, or incorrect?

A: We take great care in packaging your products, but if an issue occurs during transit, please contact us within 24 to 48 hours of delivery at anbeauty59@gmail.com. Send us your order number, details, and clear photos/videos of the damaged item and original packaging. Upon verification, we will arrange an exact product replacement at no additional delivery cost.

4. Products & Usage

Q: Are your beauty products safe to use?

A: Yes! However, individual skin types vary. We strongly recommend reading the ingredient list and performing a patch test on a small area of skin prior to full application to check for any personal sensitivities or allergies.